layout: default
title: Troubleshooting
permalink: /troubleshooting/
Troubleshooting
Common issues and solutions for the ViewFi.
Common Issues
Campaign Setup
Q: My campaign isn't showing up in the widget
- Ensure campaign status is set to "Live"
- Check that all required assets are uploaded
- Verify the campaign URL is correct
Q: Videos won't play
- Confirm video URL is accessible
- Check browser console for errors
- Test video URL in a new tab
Roblox Integration
Q: Rewards aren't being distributed
- Verify API key is correct
- Check server script implementation
- Review error logs in Roblox Studio
Q: Widget not loading in Roblox
- Ensure HTTP requests are enabled
- Check domain whitelist settings
- Verify script placement
Authentication
Q: Getting 401 Unauthorized errors
- Check API key format
- Verify key hasn't expired
- Ensure proper Authorization header
Q: Session timeouts
- Refresh browser and re-login
- Check network connectivity
- Clear browser cache/cookies
Error Codes
| Code |
Description |
Solution |
| 400 |
Bad Request |
Check request parameters |
| 401 |
Unauthorized |
Verify authentication |
| 403 |
Forbidden |
Check permissions |
| 404 |
Not Found |
Verify resource exists |
| 429 |
Rate Limited |
Reduce request frequency |
| 500 |
Server Error |
Contact support |
Getting Help
Still having issues? Here's how to get help:
- Check Documentation - Review relevant guide sections
- Search Known Issues - Common problems and fixes
- Contact Support - Reach out to our team
Support Channels
- Email: [email protected]
- Discord: Join our developer community
- GitHub: Report bugs and issues
When Contacting Support
Please include:
- Detailed error description
- Steps to reproduce
- Browser/environment details
- Relevant code snippets
- Error logs/screenshots
Status Page
Check our status page for system-wide issues and maintenance updates.